Return Policy

All the sales are final. We don’t accept any Return or Exchange for any purchase made from PURPLEHOUSE.IN We request you to verify the design and quantity properly before placing the order.

If in any stage it is found that we delivered a different product than the one ordered by you, then please call our customer care to report the issue. We will make sure that your designated order is delivered to you. No refund would be made unless there is a shortage of the tiles ordered by you. In that case, our Customer Care representative will contact you for reviewing your order.  If eligible for return of 2-3 working days to rectify our order. then the item must be unused and in the same condition that you received it. Your item must be in the original packaging. If the items are damaged beyond it can be sold, we won’t be able to make the refunds.  We will immediately take action to arrange the right order for you once we get back the wrongly delivered consignment back to us. We request you to give us a time

Refunds

If Eligible for a refund, then it may take a maximum of 2-3 working days to release the refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {support@purplehouse.in}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {support@purplehouse.in}

Shipping returns

To return your product, you should mail your product to: {support@purplehouse.in}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

 support@purplehouse.in  

Call Us 8668981483